Refund Policy

At Godly Natures Jewelry, each piece is made to order with care, intention, and craftsmanship. Because our jewelry is created specifically for each client, our return policy is designed to protect both our clients and the time, materials, and labor that go into every piece.

We offer a 7-day return request window from the date your order is delivered for eligible non-customized pieces.

To be eligible for a return, the piece must be:

• Non-customized and non-personalized

• Returned within 7 days of delivery

• Unworn, unused, and in original condition

• Free of damage, alterations, missing components, or significant signs of wear

• Returned with original packaging when possible

Approved returns for sterling silver and vermeil collection pieces are eligible for a refund once the item has been received and inspected.

Approved returns for made-to-order solid gold, platinum, engagement-style rings, ring sets, or fine jewelry pieces valued at $750 or more are subject to a 20% restocking fee.

This means 20% will be deducted from the eligible refund amount before the refund is processed.

This fee helps cover production labor, polishing, handling, payment processing fees, material allocation, and the difficulty of reselling high-value made-to-order fine jewelry.

The following items are final sale and cannot be returned or exchanged:

• Custom or personalized jewelry

• Resized pieces

• Engraved pieces

• Special request items

• Altered or modified designs

• Rush orders

• Upgraded gemstone or special stone requests

• Pieces made with custom measurements or client-approved changes

Returns must be approved before being shipped back.

Once your return is received and inspected, we will confirm whether it qualifies for a refund. Approved refunds will be processed to the original payment method, minus any applicable restocking fees, shipping fees, rush fees, package protection, or return shipping costs.

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with clear photos so we can review the issue and make it right.