Shipping Policy

At Godly Natures Jewelry, every piece is prepared, inspected, and packaged with care before beginning its journey to you. Please review the information below regarding production times, shipping, international orders, and packages that arrive damaged or experience delivery issues.

Processing & Made-to-Order Production Times

Many of our jewelry pieces are handmade and made to order specifically for you.

Made-to-order jewelry: Please allow approximately 4–7 weeks for production, unless otherwise stated on the individual product page. Because our pieces may require casting, finishing, gemstone setting, polishing, and final quality inspection, production times can vary depending on the design.

Ready-to-ship items: Items that are already completed are generally processed for shipment within 1–2 business days, excluding weekends and holidays.

Once a made-to-order piece has completed production and passed our final quality inspection, it will normally be prepared for shipment within 1–2 business days.

During launches, holidays, sales, or periods of unusually high order volume, additional processing time may be required. If we anticipate a significant delay with your order, we will contact you.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to begin updating after your shipping label has been created.

Shipping and delivery estimates provided by Godly Natures Jewelry or the shipping carrier are estimates and are not guaranteed delivery dates. Carrier delays, weather, customs processing, holidays, and other circumstances outside of our control may affect delivery times.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the shipping process.

Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or an unclaimed package may be the responsibility of the customer where permitted by applicable law.

Lost or Delayed Packages

If your tracking information has stopped updating or you believe your package may be lost, please contact us at support@godlynaturesjewelry.com.

We will review the tracking information and, when appropriate, assist with opening an investigation or claim with the shipping carrier.

Please understand that carrier investigations may require additional processing time before a final resolution can be provided.

Packages Damaged During Shipping

Every Godly Natures Jewelry piece is inspected before shipment. However, if your order arrives damaged during transit, please contact us within 3 days of delivery.

Please include:

• Your order number
• Clear photographs of the jewelry
• Photographs of the shipping box or mailer
• Photographs of any visible damage to the packaging

Please retain all original packaging while we review the issue, as the shipping carrier may require photographs or packaging for a claim.

Please do not ship an item back to us unless your return has been authorized by Godly Natures Jewelry.

Once we review the information provided, we will determine the appropriate next steps. Depending on the circumstances, this may include assistance with a carrier claim, repair, replacement, or another appropriate resolution.

Product Concerns After Delivery

Shipping damage is different from a potential manufacturing or craftsmanship concern that becomes apparent after the jewelry has been received.

If you notice an unexpected issue with your jewelry, please contact us with your order number and clear photographs of the area of concern. Our team will review the piece and determine whether the issue appears to be related to craftsmanship, materials, normal wear, accidental damage, environmental exposure, or another cause.

Please do not return jewelry without authorization.

If an item is determined to have a manufacturing or craftsmanship defect, Godly Natures Jewelry will provide an appropriate remedy in accordance with our Refund Policy and any consumer protections required by applicable law.

Normal wear, scratches, accidental damage, improper care, chemical exposure, damage caused by misuse, or natural changes to jewelry finishes are not considered manufacturing defects.

International Shipping

International shipping is available to eligible destinations displayed at checkout.

International delivery times vary depending on the destination, shipping carrier, and customs processing. Customs inspections or delays are outside of Godly Natures Jewelry's control.

International customers may be responsible for import duties, VAT, customs fees, brokerage fees, taxes, or other charges assessed by their destination country unless otherwise indicated during checkout.

These charges are determined by the destination country's authorities and are separate from the purchase and shipping charges paid to Godly Natures Jewelry.

We are unable to guarantee how quickly an international shipment will clear customs.

International Returns, Repairs & Product Concerns

Please contact us before returning any international order.

Unauthorized international returns may not be accepted.

For voluntary returns or repairs that are not related to a verified defect, return shipping costs and any applicable duties or fees may be the responsibility of the customer as outlined in our Refund Policy.

If we determine that an item has a manufacturing or craftsmanship defect, we will work with the customer to determine the appropriate remedy and shipping arrangements in accordance with applicable consumer law.

Depending on the circumstances and destination, a return may not always be necessary for us to provide a resolution.

Customs, Duties & Taxes

Any customs duties, VAT, import taxes, brokerage charges, or similar fees imposed by the destination country are generally the responsibility of the recipient unless otherwise stated at checkout.

Godly Natures Jewelry does not control these charges and cannot predict their amount.

If an international shipment is refused or left unclaimed because customs charges were not paid, any costs associated with the package being returned to us may be deducted from an eligible refund where permitted by applicable law.

Returns

Returns and exchanges are governed by our separate Refund Policy.

All returns must be approved before being shipped to Godly Natures Jewelry.

Please contact:

support@godlynaturesjewelry.com

with your order number before sending any jewelry back to us.

Applicable Consumer Rights

Nothing in this Shipping Policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.